Terms & Conditions

Che Wan Travel & Tour Sdn. Bhd.™
Company Registration No: 202501048836 (1650244A)

Effective Date: 20 July 2026 (Version 2.0)

1. Introduction

Welcome to Che Wan Travel & Tour Sdn. Bhd.™ ("the Company," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your use of our services, including but not limited to group flight tickets, accommodation rentals, event management, tour packages, theme park e-tickets, and other related travel services. By engaging with our services, you ("the Customer," "you," or "your") agree to be bound by these Terms. Please read them carefully.

The Company is registered with the Ministry of Tourism, Arts and Culture Malaysia (MOTAC) and operates in accordance with the Tourism Industry Act 1992.

2. Booking and Payment

2.1 Reservations and Deposits

• All bookings are subject to availability and confirmation by the Company.
• A deposit of 50% of the total booking value is required to secure your reservation, unless otherwise stated in your invoice.
• Full payment is required no later than 14 days prior to departure or event date. For bookings made within 14 days of departure, full payment is required upon confirmation.

2.2 Payment Methods

• Payments can be made via bank transfer to:
  Bank Name: CIMB BANK
  Account Number: 86 0557462 4
  Account Name: Che Wan Travel & Tour Sdn. Bhd.
• Other payment methods accepted: Online Banking/FPX, Credit/Debit Cards (Visa, Mastercard), E-Wallets (Touch 'n Go, Boost, GrabPay – subject to availability), and cash payment at our office.
• Bank charges or transaction fees are the responsibility of the Customer.
• Full details of our payment procedures are set out in our separate Payment Policy, which forms part of these Terms.

2.3 Price Adjustments

• All prices are subject to change due to exchange rates, fuel surcharges, taxes, or external factors.
• The Company will notify you of any price changes before finalizing your booking, in accordance with fair-trading requirements under the Consumer Protection Act 1999.

3. Cancellations and Refunds

3.1 Cancellation by the Customer

• Cancellations must be made in writing to chewantraveltour@gmail.com.
• Unless a different schedule is stated in your invoice or package terms, the following cancellation charges apply (calculated on the total booking value):
  • 30 days or more before departure/event: 25% of total booking value
  • 14–29 days before departure/event: 50% of total booking value
  • Less than 14 days before departure/event or no-show: 100% of total booking value (non-refundable)
• No refunds for unused services or no-shows, beyond what is stated above.

3.2 Cancellation by the Company

• The Company may cancel or modify bookings due to unforeseen circumstances.
• Alternative arrangements or full refunds will be provided where applicable, in accordance with the Consumer Protection Act 1999.

4. Travel Documents and Responsibilities

4.1 Passports and Visas

• Customers must ensure passports, visas, and travel documents are valid.
• The Company is not liable for issues arising from incomplete or invalid documents.

4.2 Travel Insurance

• We strongly recommend comprehensive travel insurance.
• The Company is not responsible for travel-related losses or damages that are properly the subject of travel insurance coverage.

5. Accommodation and Services

5.1 Accommodation Rentals

• Accommodation is subject to the property owner/manager's own terms.
• The Company acts as an intermediary only, in line with our Home Rental Terms and Conditions.

5.2 Event Management (MICE)

• A detailed proposal will be provided for all MICE services.
• Changes requested by the Customer after confirmation may incur additional charges.

5.3 Theme Park and Other Tickets

• E-tickets are non-refundable and non-transferable unless stated otherwise.
• The Company is not responsible for operational changes at attractions made by the attraction operator.

6. Liability and Disclaimers

6.1 Limitation of Liability

• The Company acts as an agent for third-party suppliers (airlines, hotels, attraction operators, transport providers) and is not liable for their acts, omissions, or performance.
• The Company is not responsible for delays, natural disasters, political events, or disruptions beyond its reasonable control.
• Nothing in these Terms excludes liability that cannot lawfully be excluded under the Consumer Protection Act 1999 or other applicable Malaysian law.

6.2 Force Majeure

• The Company is not liable for failure to perform its obligations where such failure results from a force majeure event, including natural disasters, government action, pandemics, or similar events beyond its reasonable control.

7. Complaints and Dispute Resolution

7.1 Complaints

• Complaints must be reported as soon as reasonably possible during the trip or event.
• Formal written complaints must be submitted within 7 days after service completion, to chewantraveltour@gmail.com.

7.2 Dispute Resolution

• Both parties agree to first attempt to resolve disputes amicably through negotiation, and thereafter through mediation or arbitration under Malaysian law, including where appropriate under the Asian International Arbitration Centre (AIAC) Rules.
• Consumers may also refer eligible claims to the Tribunal for Consumer Claims Malaysia (Tribunal Tuntutan Pengguna) for claims up to RM50,000, or to the Small Claims Court for smaller monetary claims, as an alternative to arbitration.
• Legal proceedings, if required, will be held in Selangor or Kuala Lumpur, Malaysia, as applicable.

8. General Terms

8.1 Amendments to Terms

The Company may amend these Terms at any time. Updates will be posted on our website and will apply prospectively to new bookings unless otherwise required by law.

8.2 Privacy Policy

Personal data is handled in accordance with our Privacy Policy, which is prepared under the Personal Data Protection Act 2010 as amended by the Personal Data Protection (Amendment) Act 2024, including our data breach notification and Data Protection Officer arrangements.

8.3 Governing Law

These Terms are governed by the laws of Malaysia.

Contact Information

By engaging with Che Wan Travel & Tour Sdn. Bhd.™, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.