Payment Policy

Che Wan Travel & Tour Sdn. Bhd.
Company Registration No: 202501048836 (1650244A)
Address: Block B3-2-26, 2nd Floor, Oug Parklane, Jalan 1/152, Off Jalan Klang Lama, 58200 W.P. Kuala Lumpur.
Email: chewantraveltour@gmail.com
Hotline: +6018-223 3379
Website: chewantravel.com

1. Introduction

This Payment Policy outlines the terms and conditions governing all payments made to Che Wan Travel & Tour Sdn. Bhd. ("Che Wan Travel", "we", "our", or "us") for travel packages, tours, transportation services, ticketing, or any other travel-related products. By making a booking or payment to Che Wan Travel, you acknowledge that you have read, understood, and agreed to this Payment Policy. This policy is intended to be read alongside our Cancellation and Refund Policy and is governed by the laws of Malaysia, including the Consumer Protection Act 1999 and the Contracts Act 1950.

2. Accepted Payment Methods

Online Bank Transfer / FPX (Malaysia local banks)
Credit / Debit Cards (Visa, Mastercard)
E-Wallets (Touch 'n Go, Boost, GrabPay – subject to availability)
Cash Payment (at Che Wan Travel office)
International Transfers (for overseas clients – applicable transfer fees may apply)

All payment channels used are those licensed or approved by Bank Negara Malaysia. All payments must be made in Malaysian Ringgit (MYR) unless stated otherwise.

3. Booking Deposit

A deposit of 50% of the total booking value is required to confirm all travel arrangements.
The balance payment must be settled no later than 14 days before departure or as stated in your invoice.
For last-minute bookings (less than 14 days before departure), full payment is required upon confirmation.

Failure to complete payment within the stipulated time may result in automatic cancellation of the booking without prior notice.

4. Payment Confirmation

After payment is made, customers are required to:

Email the payment proof or receipt to chewantraveltour@gmail.com.
Include Booking Reference Number, Full Name, and Contact Number in the email.

Che Wan Travel will issue an official receipt upon successful payment verification.

5. Currency and Charges

All prices quoted are in Malaysian Ringgit (MYR) unless stated otherwise.
Exchange rate fluctuations, bank charges, or international transaction fees (if applicable) are the responsibility of the payer.
Che Wan Travel & Tour Sdn. Bhd. is not responsible for any additional bank or payment gateway fees incurred during the transaction.

6. Late or Failed Payments

If a payment fails, is delayed, or is reversed by your financial institution, Che Wan Travel reserves the right to:

Suspend or cancel your booking;
Request an alternative payment method; and/or
Impose late payment charges, if applicable and clearly disclosed in advance.

Any reinstatement of a cancelled booking will be subject to availability and updated rates at the time of rebooking.

7. Refunds and Cancellations

Refund eligibility is governed by Che Wan Travel's Cancellation and Refund Policy, which must be read in conjunction with this Payment Policy. Refunds, where applicable, will be made only to the original payment method and may take 14–30 working days to process, depending on the payment provider and bank procedures. Consumers retain any rights afforded under the Consumer Protection Act 1999 in respect of misleading conduct or unfair contract terms.

8. Fraud Prevention

Che Wan Travel reserves the right to request additional verification documents (such as identification or authorization letters) for high-value transactions or suspicious activities. Any fraudulent payment or misrepresentation will result in immediate cancellation of the booking and may be reported to the relevant authorities, including Bank Negara Malaysia or the Royal Malaysia Police, as appropriate.

9. Invoice and Tax

All confirmed bookings will receive an official invoice issued by Che Wan Travel & Tour Sdn. Bhd.. Applicable taxes, service charges, or surcharges (including Sales and Service Tax where applicable) will be indicated clearly in the quotation or invoice.

10. Data Protection

Personal and payment-related information collected in the course of a booking is handled in accordance with the Personal Data Protection Act 2010 (PDPA) and is used solely for processing your booking, payment verification, and related customer service purposes.

11. Contact Information

For any payment-related inquiries or assistance, please contact:

Address: Block B3-2-26, 2nd Floor, Oug Parklane, Jalan 1/152, Off Jalan Klang Lama, 58200 W.P. Kuala Lumpur.
Email: chewantraveltour@gmail.com
Hotline: +6018-223 3379
Website: chewantravel.com

Disclaimer

Che Wan Travel & Tour Sdn. Bhd. reserves the right to update, amend, or revise this Payment Policy at any time without prior notice. The latest version will always be available on our official website. This document is provided for general informational purposes and does not constitute legal advice.